Effective Date: April 29, 2025
Welcome to Neo Quest AI Tech Academy (“Neo Quest,” “we,” “us,” or “our”), a platform offering online live artificial intelligence (AI), Gen AI courses. By accessing or using our website Home – Neo Quest (“Website”) or enrolling in our courses, you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“ToS”). If you do not agree, please do not use our Website or services
1.General Provisions
1.1. Eligibility: You must be at least 18 years old or have parental consent to use our services. By using the Website, you confirm that you meet this requirement.
1.2. Scope: These ToS govern your access to and use of the Website, including enrollment in online live AI courses, payment processing, and interaction with course content.
1.3. Modification: We reserve the right to update these ToS at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised ToS.
2.Services and Course Enrollment
2.1. Course Offerings: Neo Quest offers non-technical AI courses delivered live via virtual platforms (e.g., Zoom). Course details, including duration, fees, and prerequisites, are provided on the Website.
2.2. Enrollment: To enroll, you must register with accurate personal information (name, email, and Aadhaar/passport for Indian/foreign users, as per UGC requirements). You agree to maintain the confidentiality of your account credentials.
2.3. License to Access: Upon enrollment, you are granted a non-exclusive, non-transferable license to access course materials for personal, non-commercial use. You may not share, reproduce, or distribute course content without prior written consent from Neo Quest.
2.4. Course Delivery: Live courses are conducted through third-party platforms. We strive to ensure uninterrupted access but are not liable for technical issues beyond our control (e.g., internet disruptions or platform outages).
3.Payment Terms
3.1. Fees: Course fees are listed on the Website and payable via secure payment gateways. All fees are in Indian Rupees (INR) unless otherwise stated and include applicable taxes.
3.2. Payment Processing: Payments are processed by third-party providers. You agree to provide accurate payment information and authorize us to charge the specified amount.
3.3. Non-Refundable Fees: Except as provided in Section 4, course fees are non-refundable once payment is processed.
4.Refund and Cancellation Policy
4.1. Refund Eligibility: As per the Consumer Protection Act, 2019, you may request a refund within 7 days of enrollment if the course does not meet the description provided on the Website or is defective. Refunds are not available after attending the first live session.
4.2. Refund Process: Submit refund requests via info@neoquestai.com with your order details. Refunds, if approved, will be processed within 15 business days to the original payment method.
4.3. Cancellation by Neo Quest: We reserve the right to cancel courses due to insufficient enrollment or unforeseen circumstances. In such cases, you will receive a full refund or the option to transfer to another course.
5.User Conduct
5.1. Acceptable Use: You agree not to:
5.2. AI-Generated Content: Some course materials may include AI-generated content. As per MeitY advisories, we ensure such content is labeled to indicate potential unreliability and does not promote bias or misinformation.
5.3. Termination: We may suspend or terminate your access for violating these ToS, with notice where feasible. No refunds will be issued for termination due to misconduct.
6.Data Protection and Privacy
6.1. Data Collection: We collect personal data (e.g., name, email, Aadhaar/passport, payment details) as per the DPDP Act, 2023, with your consent. Our Privacy Policy [insert link] details data usage, storage, and sharing.
6.2. Data Localization: Sensitive personal data is stored in India, as required by the DPDP Act.
6.3. User Rights: You may access, correct, or withdraw consent for data processing by contacting our Grievance Officer (details in Section 9).
6.4. Security: We implement reasonable security measures to protect your data but are not liable for breaches beyond our control.
7.Intellectual Property
7.1. Ownership: All course materials, logos, and Website content are owned by Neo Quest or its licensors and protected under the Indian Copyright Act, 1957. AI-generated content, where applicable, is assigned to Neo Quest as per Section 2(d)(v) of the Act.
7.2. User Content: Any content you submit (e.g., questions or feedback during live sessions) grants Neo Quest a non-exclusive, royalty-free license to use, reproduce, and display for course purposes.
7.3. Fair Use: Limited use of course materials for personal study or research is permitted under Section 52 of the Indian Copyright Act. Unauthorized reproduction is prohibited.
8.Limitation of Liability
8.1. Disclaimer: Courses are provided “as is.” We do not guarantee specific outcomes, job placements, or uninterrupted access to the Website or virtual platforms.
8.2. Liability Cap: To the extent permitted by law, our liability for any claim arising from these ToS or your use of the Website is limited to the course fees paid by you.
8.3. Third-Party Links: The Website may contain links to third-party sites (e.g., payment gateways, Zoom). We are not responsible for their content or services.
9.Grievance Redressal
9.1. Grievance Officer: As per the IT Act, 2000, our Grievance Officer is:
9.2. Complaint Process: Submit complaints regarding privacy, course content, or other issues to the Grievance Officer. We will respond within 30 days, as required by law.
10.Governing Law and Dispute Resolution
10.1. Jurisdiction: These ToS are governed by Indian laws. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.
10.2. Dispute Resolution: Disputes will first be addressed through negotiation. If unresolved, they may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Neo Quest.
11.Compliance with AI Regulations
11.1. MeitY Advisories: We comply with MeitY advisories on AI models, ensuring no bias, discrimination, or electoral interference. Under-tested AI models, if used, are labeled and deployed with government permission.
11.2. Deepfake Prevention: We do not host or generate deepfakes. Any AI-generated content is labeled to prevent misinformation, as per IT Rules 2021.
12.Miscellaneous
12.1. Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, internet outages).
12.2. Severability: If any provision of these ToS is invalid, the remaining provisions remain enforceable.
12.3. Contact: For questions, contact us at info@neoquestai.com
By using our Website or enrolling in our courses, you acknowledge that you have read, understood, and agree to these Terms of Service.