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Neo Quest AI Tech Academy : Privacy Policy

Effective Date: April 29, 2025

Neo Quest AI Tech Academy (“Neo Quest,” “we,” “us,” or “our”) operates the website https://neoquestai.com (“Website”) and offers online live artificial intelligence (AI)/Gen AI courses. We are committed to protecting your privacy and handling your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Privacy Policy explains how we collect, use, store, share, and protect your personal data.

1.Data We Collect

We collect the following types of data when you use our Website or enroll in our courses:

1.1. Personal Data:

  • Name, email address, phone number, and address (for registration and communication).
  • Aadhaar number or passport number (for Indian/foreign users, as required by University Grants Commission regulations for online courses).
  • Payment information (e.g., credit/debit card details, UPI ID, or bank account details) processed through secure third-party payment gateways.

1.2. Non-Personal Data:

  • Device information (e.g., IP address, browser type, operating system).
  • Usage data (e.g., pages visited, time spent on the Website, course interaction logs).
  • Cookies and tracking technologies (to enhance user experience and analyze Website performance).

1.3. User-Generated Content: Feedback, questions, or comments submitted during live course sessions or via the Website.

2.How We Collect Data

2.1. Directly from You: When you register, enroll in a course, make a payment, or contact us.

2.2. Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs when you interact with the Website.

2.3. Third Parties: From payment gateways (for transaction details) or virtual platforms (e.g., Zoom, for attendance records).

3.Purpose of Data Collection

We use your data for the following purposes:

  • Course Delivery: To process enrollments, provide access to live sessions, and share course materials.
  • Communication: To send course updates, reminders, promotional offers, or respond to inquiries.
  • Payment Processing: To facilitate secure transactions and issue refunds, if applicable.
  • Compliance: To verify identity (e.g., Aadhaar/passport) as per UGC regulations and maintain records for tax and legal purposes.
  • Website Improvement: To analyze usage patterns and enhance user experience.
  • Legal Obligations: To comply with Indian laws, including data retention and intermediary due diligence requirements.

4.Data Sharing and Disclosure

4.1. Third-Party Service Providers: We share data with trusted partners who assist in:

  • Payment processing (e.g., Razorpay, Stripe).
  • Course delivery (e.g., Zoom for live sessions).
  • Analytics and marketing (e.g., Google Analytics).

These providers are contractually obligated to protect your data and comply with the DPDP Act.

4.2. Legal Requirements: We may disclose data to government authorities or law enforcement if required by law (e.g., under the IT Act, 2000) or to protect our rights.

4.3. No Sale of Data: We do not sell your personal data to third parties.

5.Data Storage and Security

5.1. Data Localization: As required by the DPDP Act, sensitive personal data is stored on servers located in India.

5.2. Security Measures: We implement industry-standard security practices, including encryption, secure socket layer (SSL) technology, and access controls, to protect your data.

5.3. Retention: We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records for 7 years). Non-personal data may be retained indefinitely for analytics.

5.4. Limitation: While we take reasonable steps to secure your data, no system is completely immune to breaches. We are not liable for unauthorized access beyond our control.

6.Your Rights

Under the DPDP Act, 2023, you have the following rights regarding your personal data:

  • Access: Request details of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal retention requirements.
  • Withdraw Consent: Withdraw consent for data processing, which may limit your access to certain services (e.g., course enrollment).
  • <-strong>Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact our Data Protection Officer (details in Section 8).

7.Cookies and Tracking

7.1. Cookie Usage: We use cookies to enhance Website functionality, track usage, and deliver personalized content. Cookies may include:

  • Essential cookies (for Website operation).
  • Analytics cookies (for performance tracking).
  • Marketing cookies (for targeted promotions).

7.2. Consent: By using the Website, you consent to our use of cookies. You can manage cookie preferences via your browser settings.

7.3. Third-Party Cookies: Third-party services (e.g., Google Analytics) may set cookies. Their privacy policies govern such data collection.

8.Grievance Redressal and Data Protection Officer

8.1. Data Protection Officer (DPO): For privacy-related queries or to exercise your rights, contact our DPO:

  • Name: SD Kothiyal
  • Email: info@neoquestai.com
  • Address: Epsilon , Kandivali East , Mumbai

8.2. Grievance Officer: For complaints regarding data misuse or policy violations, contact our Grievance Officer:

  • Name: SD Kothiyal
  • Email: info@neoquestai.com
  • Address: Epsilon , Kandivali East , Mumbai

8.3. Resolution Timeline: We will respond to privacy-related requests or complaints within 30 days, as required by the IT Act, 2000, and DPDP Act, 2023.

9.Third-Party Links

The Website may contain links to third-party platforms (e.g., Zoom, payment gateways). These platforms have their own privacy policies, and we are not responsible for their data practices.

  1. Children’s Privacy

Our services are not intended for users under 18 without parental consent. If we learn that personal data of a minor has been collected without consent, we will delete it promptly. Parents or guardians may contact us to review or remove such data.

  1. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated policy.

  1. Contact Us

For questions about this Privacy Policy, contact us at info@neoquestai.com

By using our Website or enrolling in our courses, you acknowledge that you have read, understood, and agree to this Privacy Policy.